1. How do I place an order on your site?

• Select the products you want to buy, add them to your cart, then follow the checkout process by entering your shipping and payment information.

2. What payment methods do you accept?

•We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other specific payment methods such as bank transfers, Apple Pay or installment payments.

3. Can I modify or cancel my order after placing it?

• You can modify or cancel your order within 24 hours of confirmation, provided it has not yet shipped.

4. How do I use a discount code?

• Enter your discount code in the field provided during checkout, and the discount will be applied automatically to your order.

5. How can I get an invoice?

To download your invoice, follow these simple steps: 1. Go to your customer account on our store. 2. Access the “Order history and details” section. 3. Select the order you want. 4. Download your invoice directly from this page.

⚠️ Reporting an issue on receipt

In case of a damaged parcel, missing item or non-conforming item, please contact us within 48 hours of receipt via our contact form or by email.

After this deadline, we cannot guarantee coverage for shipping-related damage.

This does not affect your rights under the legal warranty of conformity or the right of withdrawal (14 days).

5. What are the delivery times?

• Delivery times vary depending on your location and the chosen carrier. Generally, here are the estimated times by delivery method:

• Pickup point: 3 to 5 business days.

• Colissimo: 24 to 48 hours.

• Chronopost: 24 hours.

• Géodis: 5 to 7 business days.

Please note that, although rare, delivery delays can sometimes occur beyond our control, due to issues within carrier networks. Should this happen, you will be informed by email.

6. Do you deliver internationally?

• Yes, we offer delivery to several countries. Shipping costs and times vary depending on the destination country.

7. How can I track my order?

•For optimal order tracking, we recommend creating a customer account so you can find all your information in one place; however, once your order has shipped, even without an account you will receive an email with a tracking number you can use to track your parcel online.

8. What happens if I’m not home during delivery?

If you are not present at delivery, the carrier will leave a delivery notice with instructions for picking up your parcel or scheduling a new delivery. If the parcel is returned to us due to an incorrect address or if it is not collected within the timeframe set by the carrier, additional fees may be charged for a new shipment.

8. I chose the depot pickup method, how does that work?

Once the order is finalized, we will contact you to arrange an appointment to come pick up your order at our warehouse.

Pickups are by appointment only, Monday to Friday between 9am and 1:30pm. Our warehouse is located in Serris (77).

9. What is your return policy?

• You have 14 days from the date of receipt to return an item if it does not suit you. Items must be in their original condition, unused, and in their original packaging. Please note that for safety and hygiene reasons we do not take back perishable food items (such as dried fruit or candied cherries). Thank you for your understanding.

10. How do I return a product?

Contact our customer service to obtain a return label. Carefully package the product and send it to the address provided. Return shipping costs are the customer’s responsibility. Please note the item must be unused and in its original, intact packaging so it can be put back into circulation for sale. Once the return is received and inspected, we will process your refund.

11. When will I receive my refund?

• Refunds are usually processed within 5 to 10 business days after your return is received and inspected.

12. Can I exchange an item?

• Yes, exchanges are possible for items of equal value. Contact our customer service to arrange an exchange. Return shipping costs are the customer’s responsibility.

 How do I create an account on your site?

 Click “Create an account” at the top of our site, then follow the instructions to enter your personal information and create your account.

 Can I place an order without creating an account?

Yes, it is possible to check out as a guest. However, creating an account lets you track your orders more easily and save your information for future purchases.

 How do I contact your customer service?

You can contact us by email at contact@cocktailbarware.co.uk , by phone at&nbsp, or via our contact form available on the site.

 Do you offer gift cards? 

Yes, we offer gift cards that you can buy online and send by email to the person of your choice.

 Do you offer promotions or special discounts?

Yes, sign up for our newsletter to receive information about our exclusive promotions and discounts.

What is the deadline for reporting an issue with my order after receiving it?

The customer is required to check the condition and conformity of the products delivered upon receipt. Any claim regarding missing, damaged or non-conforming products must be submitted in writing (mail, email) within a maximum of 48 hours of delivery. After this deadline, the products will be deemed accepted without reservation, and no claim can be taken into account.

How does the loyalty program work?

Our loyalty program is designed to reward our regular customers. To be eligible, you must have a customer account and have made cumulative purchases totaling at least €300, regardless of how the orders are split. You do not need to make a single €300 purchase — several orders can add up to reach this amount.

How are loyalty coupons calculated?

As soon as the cumulative total of your orders reaches €300, you automatically receive a 5% discount on every product purchased. This discount is credited as loyalty coupons to your customer account, under the “My Rewards” section. For example, if you place a €100 order, a €5 loyalty coupon will be added to your account.

How do I use my loyalty coupons?

You can use your loyalty coupons on your next orders:

• You can use your loyalty balance to cover the full amount of your order if the balance is sufficient. • You can also deduct part of your order total based on the balance available on your account. Your loyalty coupon balance will be automatically applied at checkout, according to your choice. You can check your coupon balance at any time under the “My Rewards” section of your customer account.

How long are my loyalty coupons valid?

Loyalty coupons have a limited validity period. Be sure to use them before they expire, as shown under the “My Rewards” section of your customer account.