Beverage Dispensers and Fountains for the Restaurant Industry: The Guide

1. How do I place an order on your site?

• Select the products you wish to purchase, add them to your cart, then follow the checkout process by entering your shipping and payment details.

2. What payment methods do you accept?

• We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other specific payment methods, such as bank transfers, Apple Pay, or installment payments.

3. Can I modify or cancel my order after placing it?

• You can modify or cancel your order within 24 hours of confirmation, provided it has not yet been shipped.

4. How can I use a discount code?

• Enter your discount code in the field provided during checkout, and the discount will be automatically applied to your order.

5. How can I get an invoice?

To download your invoice, follow these simple steps: 1. Go to your customer account on our store. 2. Access the “History and details of my orders” section. 3. Select the order you want. 4. Download your invoice directly from this page.

⚠️ Claims upon receipt

In case of a damaged package, missing item, or non-compliant item, please contact us within 48 hours of receipt via our contact form or by email.

After this period, we cannot guarantee coverage for damage related to transport.

This does not affect your rights under the legal warranty of conformity or the right of withdrawal (14 days).

5. What are the delivery times?

• Delivery times vary depending on your location and the selected carrier. In general, here are the estimated times depending on the delivery method chosen:

• Pickup point: 3 to 5 business days.

• Colissimo: 24 to 48 hours.

• Chronopost: 24 hours.

• Géodis: 5 to 7 business days.

Please note that, although rare, delivery delays may sometimes occur beyond our control, due to issues encountered by carrier networks. Should this happen, you will be notified by email.

6. Do you deliver internationally?

• Yes, we offer delivery to several countries. Shipping costs and times vary depending on the destination country.

7. How can I track my order?

• For optimal order tracking, we recommend creating a customer account so you can find all your information; however, once your order has shipped, even without an account, you will receive an email with a tracking number that you can use to track your package online.

8. What happens if I’m not home during delivery?

If you are absent during delivery, the carrier will leave a delivery notice with instructions for picking up your package or scheduling a new delivery. If the package is returned to us due to an incorrect address or if it was not collected within the timeframe set by the carrier, additional fees may be charged for a new shipment.

8. I chose the depot pickup method, how does that work?

Once the order is finalized, we will contact you to arrange an appointment for you to collect your order at our warehouse.

Pickups are by appointment only, Monday to Friday between 9am and 1:30pm. Our warehouse is located in Serris, in the Seine-et-Marne (77) department.

9. What is your return policy?

• You have 14 days from the date of receipt to return an item if it doesn’t suit you. Items must be in their original condition, unused, and in their original packaging. Please note that for safety and hygiene reasons, we do not accept returns of perishable food products (such as dried fruit or candied cherries). Thank you for your understanding.

10. How can I return a product?

must be unused and in its original, intact packaging so it can be put back into circulation for sale. Once the return is received and inspected, we will process your refund.

11. When will I receive my refund?

• Refunds are generally processed within 5 to 10 business days after receipt and inspection of your return.

12. Can I exchange an item?

• Yes, exchanges are possible for items of equivalent value. Contact our customer service to arrange an exchange. Return shipping costs are the customer’s responsibility.

 How do I create an account on your site?

 Click on “Create an account” at the top of our site, then follow the instructions to enter your personal information and create your account.

 Can I place an order without creating an account?

Yes, it is possible to place an order as a guest. However, creating an account allows you to track your orders more easily and save your information for future purchases.

 How can I contact your customer service?

You can contact us by email at contact@cocktailbarware.co.uk , by phone at 07.81.35.50.84, or via our contact form available on the site.

 Do you offer gift cards? 

Yes, we offer gift cards that you can purchase online and send by email to the recipient of your choice.

 Do you offer promotions or special discounts?

Yes, sign up for our newsletter to receive information about our exclusive promotions and discounts.

What is the deadline for reporting a problem with my order after receipt?

The customer is required to check the condition and compliance of the delivered products upon receipt. Any claim regarding missing, damaged, or non-compliant products must be submitted in writing (mail, email) within a maximum of 48 hours following delivery. After this period, the products will be deemed accepted without reservation, and no claim can be taken into account.

How does the loyalty program work?

Our loyalty program is designed to reward our regular customers. To be eligible, you must have a customer account and have made cumulative purchases totaling at least €300, regardless of how the orders are split. There’s no need to make a single purchase of €300; several orders can add up to reach this amount.

How are loyalty coupons calculated?

As soon as the cumulative amount of your orders reaches €300, you automatically receive a 5% discount on every product purchased. This discount is credited as loyalty coupons to your customer account, under the “My Rewards” section. For example, if you place an order of €100, a €5 loyalty coupon will be added to your account.

How do I use my loyalty coupons?

You can use your loyalty coupons on your next orders:

• You can use your loyalty balance to cover the full amount of your order if the balance is sufficient. • You can also deduct part of your order amount based on the balance available on your account. Your loyalty coupon balance will be automatically applied at checkout, according to your choice. You can check your coupon balance at any time in the “My Rewards” section of your customer account.

How long are my loyalty coupons valid?

Loyalty coupons have a limited validity period. Be sure to use them before they expire, which is shown in the “My Rewards” section of your customer account.