1. How do I place an order on your site?

• Select the products you want to buy, add them to your cart, then follow the checkout process by entering your shipping and payment information.

2. What payment methods do you accept?

•We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other specific payment methods, such as bank transfers, Apple Pay, or installment payments.

3. Can I change or cancel my order after placing it?

• You can change or cancel your order within 24 hours of confirmation, as long as it hasn’t shipped yet.

4. How can I use a discount code?

• Enter your discount code in the designated field during checkout, and the discount will be applied automatically to your order.

5. How can I get an invoice?

To download your invoice, follow these simple steps: 1. Go to your customer account on our store. 2. Go to the “Order history and details” section. 3. Select the order you want. 4. Download your invoice directly from this page.

⚠️ Claims upon receipt

In case of a damaged package, missing item, or item that doesn’t match your order, please contact us within 48 hours of receipt via our contact form or by email.

After this period, we cannot guarantee coverage for damage related to shipping.

This does not affect your rights under the legal warranty of conformity or your right of withdrawal (14 days).

5. What are the delivery times?

• Delivery times vary depending on your location and the carrier selected. In general, here are the estimated times based on the delivery method chosen:

• Pickup point: 3 to 5 business days.

• Colissimo: 24 to 48 hours.

• Chronopost: 24 hours.

• Géodis: 5 to 7 business days.

Please note that, although rare, delivery delays may sometimes occur beyond our control, due to issues encountered by carrier networks. Should this happen, you will be notified by email.

6. Do you ship internationally?

• Yes, we offer delivery to several countries. Shipping costs and delivery times vary depending on the destination country.

7. How can I track my order?

•For optimal order tracking, we recommend creating a customer account so you can find all your information in one place. However, once your order has shipped, even without an account you’ll receive an email with a tracking number you can use to track your package online.

8. What happens if I’m not home when my order is delivered?

If you’re not home during delivery, the carrier will leave a delivery notice with instructions for picking up your package or scheduling a new delivery. If the package is returned to us due to an incorrect address, or if it wasn’t picked up within the timeframe set by the carrier, additional fees may be charged for a new shipment.

8. I chose the depot pickup method, how does that work?

Once your order is finalized, we’ll contact you to arrange an appointment for you to pick up your order at our warehouse.

Pickups are only available by appointment, Monday to Friday between 9am and 1:30pm. Our warehouse is located in Serris, in the 77 department.

9. What is your return policy?

• You have 14 days from the date of receipt to return an item if it doesn’t suit you. Items must be in their original condition, unused, and in their original packaging. Please note that for hygiene and safety reasons, we do not accept returns of perishable food products (such as dried fruit or candied cherries). Thank you for your understanding.

10. How can I return a product?

Contact our customer service to obtain a return label. Carefully pack the item and send it to the address provided. Return shipping costs are the customer’s responsibility. Please note that the item must be unused and in its original, intact packaging in order to be resold. Once we receive and inspect the return, we will process your refund.

11. When will I receive my refund?

• Refunds are generally processed within 5 to 10 business days after we receive and inspect your return.

12. Can I exchange an item?

• Yes, exchanges are possible for items of equal value. Contact our customer service to arrange an exchange. Return shipping costs are the customer’s responsibility.

 How do I create an account on your site?

 Click “Create an account” at the top of our site, then follow the instructions to enter your personal information and create your account.

 Can I place an order without creating an account?

Yes, it’s possible to place an order as a guest. However, creating an account lets you track your orders more easily and save your information for future purchases.

 How can I contact your customer service?

You can reach us by email at contact@cocktailbarware.co.uk , by phone at&nbsp, or via our contact form available on the site.

 Do you offer gift cards? 

Yes, we offer gift cards that you can purchase online and send by email to the person of your choice.

 Do you offer promotions or special discounts?

Yes, sign up for our newsletter to receive information about our exclusive promotions and discounts.

What is the deadline for reporting a problem with my order after receiving it?

The customer is required to check the condition and conformity of delivered products upon receipt. Any claim regarding missing, damaged, or non-conforming products must be made in writing (mail, email) within a maximum of 48 hours following delivery. After this period, the products will be deemed accepted without reservation, and no claim will be considered.

How does the loyalty program work?

Our loyalty program is designed to reward our regular customers. To be eligible, you must have a customer account and have made cumulative purchases totaling at least €300, regardless of how the orders are split. There’s no need to make a single €300 purchase — several orders can add up to reach that amount.

How are loyalty coupons calculated?

As soon as the cumulative total of your orders reaches €300, you automatically receive a 5% discount on every product purchased. This discount is credited as loyalty coupons to your customer account, under “My Rewards.” For example, if you place an order of €100, a €5 loyalty coupon will be added to your account.

How do I use my loyalty coupons?

You can use your loyalty coupons on your next orders:

• You can use your loyalty balance to cover the full amount of your order if the balance is sufficient. • You can also deduct part of your order amount based on the balance available in your account. Your loyalty coupon balance will be automatically applied at checkout, based on your choice. You can check your coupon balance at any time under “My Rewards” in your customer account.

How long are my loyalty coupons valid?

Loyalty coupons have a limited validity period. Be sure to use them before they expire — expiration dates are visible under “My Rewards” in your customer area.