1. How do I place an order on your site?

• Select the products you’d like to buy, add them to your cart, then follow the checkout process by entering your shipping and payment details.

2. What payment methods do you accept?

•We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other specific payment methods such as bank transfers, Apple Pay, or installment payments.

3. Can I change or cancel my order after placing it?

• You can change or cancel your order within 24 hours of confirmation, provided it hasn’t already been shipped.

4. How do I use a discount code?

• Enter your discount code in the field provided during checkout, and the discount will be automatically applied to your order.

5. How can I get an invoice?

To download your invoice, follow these simple steps: 1. Go to your customer account on our store. 2. Access the “Order history and details” section. 3. Select the desired order. 4. Download your invoice directly from this page.

⚠️ Claims upon receipt

In the event of a damaged package, missing item, or non-conforming item, please contact us within 48 hours of receipt via our contact form or by email.

After this period, we cannot guarantee coverage for damage related to shipping.

This does not affect your rights under the legal warranty of conformity or your right of withdrawal (14 days).

5. What are the delivery times?

• Delivery times vary depending on your location and the carrier selected. In general, here are the estimated times based on the chosen delivery method:

• Pickup point: 3 to 5 business days.

• Colissimo: 24 to 48 hours.

• Chronopost: 24 hours.

• Géodis: 5 to 7 business days.

Please note that, although rare, delivery delays may sometimes occur beyond our control, due to issues encountered by carrier networks. Should this happen, you will be notified by email.

6. Do you ship internationally?

• Yes, we offer delivery to several countries. Shipping costs and times vary depending on the destination country.

7. How can I track my order?

•For optimal order tracking, we recommend creating a customer account so you can find all your information in one place; however, once your order has shipped, even without an account you will receive an email with a tracking number you can use to track your package online.

8. What happens if I’m not home for delivery?

If you’re not home for delivery, the carrier will leave a notice with instructions for picking up your package or scheduling a new delivery. If the package is returned to us due to an incorrect address, or if it isn’t picked up within the timeframe set by the carrier, additional fees may be charged for re-shipping.

8. I chose the warehouse pickup option, how does that work?

Once your order is finalized, we will contact you to arrange an appointment for you to pick up your order at our warehouse.

Pickups are by appointment only, Monday to Friday between 9am and 1:30pm. Our warehouse is located in Serris, in the 77 département.

9. What is your return policy?

• You have 14 days from the date of receipt to return an item if it doesn’t suit you. Items must be in their original condition, unused, and in their original packaging. Please note that for hygiene and safety reasons we do not accept returns of perishable food items (such as dried fruit or candied cherries). Thank you for your understanding.

10. How do I return a product?

Contact our customer service to obtain a return label. Carefully package the product and send it to the address provided. Return shipping costs are the customer’s responsibility. Please note that the product must be unused and in its original, intact packaging so it can be put back into the sales circuit. Once we receive and inspect the return, we will process your refund.

11. When will I receive my refund?

• Refunds are typically processed within 5 to 10 business days after your return is received and inspected.

12. Can I exchange an item?

• Yes, exchanges are possible for items of equivalent value. Contact our customer service to arrange an exchange. Return shipping costs are the customer’s responsibility.

 How do I create an account on your site?

 Click “Create an account” at the top of our site, then follow the instructions to enter your personal information and create your account.

 Can I place an order without creating an account?

Yes, you can check out as a guest. However, creating an account makes it easier to track your orders and save your information for future purchases.

 How do I contact your customer service?

You can reach us by email at contact@cocktailbarware.co.uk , by phone at 07.81.35.50.84, or via our contact form available on the site.

 Do you offer gift cards? 

Yes, we offer gift cards that you can buy online and email to the person of your choice.

 Do you offer promotions or special discounts?

Yes, sign up for our newsletter to receive information about our exclusive promotions and discounts.

What is the deadline for reporting a problem with my order after receipt?

Customers are required to check the condition and conformity of delivered products upon receipt. Any claim regarding missing, damaged, or non-conforming products must be submitted in writing (mail, email) within a maximum of 48 hours following delivery. After this period, products will be deemed accepted without reservation, and no claims will be considered.

How does the loyalty program work?

Our loyalty program is designed to reward our regular customers. To be eligible, you must have a customer account and have made cumulative purchases totaling at least €300, regardless of how the orders are split. You don’t need to make a single €300 purchase — several orders can add up to reach this amount.

How are loyalty coupons calculated?

As soon as the cumulative amount of your orders reaches €300, you automatically receive a 5% discount on every product purchased. This discount is credited as loyalty coupons to your customer account, under “My Rewards.” For example, if you place a €100 order, a €5 loyalty coupon will be added to your account.

How do I use my loyalty coupons?

You can use your loyalty coupons on your next orders:

• You can use your loyalty balance to cover the full amount of your order if the balance is sufficient. • You can also deduct part of your order total based on the balance available in your account. Your loyalty coupon balance will be automatically applied at checkout, based on your choice. You can check your coupon balance at any time under “My Rewards” in your customer account.

How long are my loyalty coupons valid?

Loyalty coupons have a limited validity period. Be sure to use them before they expire — the expiration date is visible under “My Rewards” in your customer account.