1. How do I place an order on your website?

• Select the products you want to buy, add them to your cart, and then follow the checkout process by entering your shipping and payment information.

2. What payment methods do you accept?

• We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other specific payment methods like bank transfers, Apple Pay, or installments.

3. Can I modify or cancel my order after placing it?

• You can modify or cancel your order within 24 hours of validation, provided it has not yet been shipped.

4. How can I use a discount code?

• Enter your discount code in the designated field during checkout, and the discount will be applied automatically to your order.

5. How can I get an invoice?

To download your invoice, follow these simple steps: 1. Go to your customer account on our shop. 2. Access the “Order history and details” section. 3. Select the desired order. 4. Download your invoice directly from this page.

⚠️ Claims Upon Receipt

In case of a damaged parcel, missing or non-compliant item, please contact us within 48 hours of receipt via our contact form or by email.

After this period, we cannot guarantee coverage for transit-related damage.

This does not affect your rights regarding the legal guarantee of conformity or the right of withdrawal (14 days).

5. What are the delivery times?

• Delivery times vary depending on your location and the selected carrier. Generally, here are the estimated delivery times based on the chosen shipping method:

• Pickup point: 3 to 5 business days.

• Colissimo: 24 to 48 hours.

• Chronopost: 24 hours.

• Géodis: 5 to 7 business days.

Please note that occasionally, though rarely, delivery delays may occur beyond our control due to issues encountered by carrier networks. If this happens, you will be notified by email.

6. Do you ship internationally?

• Yes, we offer shipping to several countries. Shipping fees and delivery times vary depending on the destination country.

7. How can I track my order?

• For optimal order tracking, we recommend creating a customer account to find all your information; however, once your order is shipped—even without an account—you will receive an email with a tracking number that you can use to track your parcel online.

8. What happens if I am not home at the time of delivery?

If you are absent during delivery, the carrier will leave a delivery notice with instructions on how to pick up your parcel or schedule a new delivery. If the parcel is returned to us due to an incorrect address or if the parcel was not picked up within the carrier’s specified timeframe, additional fees may be charged for reshipment.

8. I chose warehouse pickup, how does it work?

Once the order is finalized, we will contact you to schedule an appointment to pick up your order at our warehouse.

Pickups are by appointment only from Monday to Friday between 9 AM and 1:30 PM. Our warehouse is located in Serris (77, France).

9. What is your return policy?

• You have 14 days from the date of receipt to return an item if it doesn’t suit you. Items must be in their original condition, unused, and in their original packaging. Please note that for safety and hygiene reasons, we do not accept returns on perishable food products (such as dehydrated fruit or candied cherries). Thank you for your understanding.

10. How can I return a product?

unused and in its intact original packaging to be put back into circulation for sale. Once the return is received and inspected, we will issue a refund.

11. When will I receive my refund?

• Refunds are generally processed within 5 to 10 business days after receipt and inspection of your return.

12. Can I exchange an item?

• Yes, exchanges are possible for items of equivalent value. Contact our customer service to arrange an exchange. Return shipping costs are the customer’s responsibility.

 How do I create an account on your website?

 Click on “Create an account” at the top of our site, then follow the instructions to enter your personal information and create your account.

 Can I place an order without creating an account?

Yes, you can check out as a guest. However, creating an account allows you to track your orders more easily and save your information for future purchases.

 How do I contact your customer service?

You can contact us by email at contact@cocktailbarware.co.uk , by phone at 07.81.35.50.84, or via our contact form available on the website.

 Do you offer gift cards? 

Yes, we offer gift cards that you can buy online and send via email to the recipient of your choice.

 Do you offer promotions or special discounts?

Yes, sign up for our newsletter to receive information about our exclusive promotions and discounts.

What is the deadline to report an issue with my order upon receipt?

The customer is required to check the condition and conformity of delivered products upon receipt. Any claim regarding missing, damaged, or non-compliant products must be made in writing (mail, email) within a maximum of 48 hours following delivery. After this period, products will be deemed accepted without reservation, and no claims will be considered.

How does the loyalty program work?

Our loyalty program is designed to reward our regular customers. To be eligible, you must have a customer account and have made cumulative purchases totaling at least €300, regardless of order breakdown. A single €300 purchase is not required; multiple orders can add up to reach this amount.

How are loyalty coupons calculated?

As soon as your cumulative order amount reaches €300, you automatically receive a 5% discount on every product purchased. This discount is credited as loyalty coupons to your customer account under the “My rewards” section. For example, if you place a €100 order, a €5 loyalty coupon will be added to your account.

How do I use my loyalty coupons?

You can use your loyalty coupons on your next orders:

• You can use your loyalty balance to cover your entire order amount if the balance is sufficient. • You can also deduct part of your order amount depending on the available balance in your account. Your loyalty coupon balance will be automatically applied at checkout according to your preference. You can check your coupon balance at any time in the “My rewards” section of your customer account.

How long are my loyalty coupons valid?

Loyalty coupons have a limited validity period. Remember to use them before they expire, as shown in the “My rewards” section of your customer space.