1. How do I place an order on your site?

• Select the products you want to buy, add them to your cart, then follow the checkout process by entering your shipping and payment details.

2. What payment methods do you accept?

•We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other specific payment methods, such as bank transfers, Apple Pay or installment payments.

3. Can I change or cancel my order after placing it?

• You can change or cancel your order within 24 hours of confirmation, provided it has not yet been shipped.

4. How do I use a discount code?

• Enter your discount code in the field provided during checkout, and the discount will be applied automatically to your order.

5. How can I get an invoice?

To download your invoice, follow these simple steps: 1. Go to your customer account on our store. 2. Access the “Order History and Details” section. 3. Select the order you want. 4. Download your invoice directly from this page.

⚠️ Claims upon receipt

In the event of a damaged parcel, missing item or non-conforming product, please contact us within 48 hours of receipt via our contact form or by email.

After this deadline, we cannot guarantee coverage for transport-related damage.

This does not affect your rights under the legal warranty of conformity or your right of withdrawal (14 days).

5. What are the delivery times?

• Delivery times vary depending on your location and the carrier selected. In general, here are the estimated times based on the chosen delivery method:

• Pickup point: 3 to 5 business days.

• Colissimo: 24 to 48 hours.

• Chronopost: 24 hours.

• Géodis: 5 to 7 business days.

Please note that, although rare, delivery delays can sometimes occur beyond our control, due to issues encountered within carrier networks. Should this happen, you will be notified by email.

6. Do you deliver internationally?

• Yes, we offer delivery to several countries. Shipping costs and times vary depending on the destination country.

7. How can I track my order?

•For optimal order tracking, we recommend creating a customer account so you can find all your information in one place. However, once your order has shipped, even without an account you will receive an email with a tracking number you can use to track your parcel online.

8. What happens if I’m not home when the delivery arrives?

If you are away during delivery, the carrier will leave a notice with instructions for collecting your parcel or scheduling a new delivery. If the parcel is returned to us due to an incorrect address, or if it is not collected within the time allowed by the carrier, additional fees may be charged for a new shipment.

8. I chose the warehouse pickup option, how does it work?

Once your order is finalized, we will contact you to arrange an appointment for you to collect your order at our warehouse.

Pickups are by appointment only, Monday to Friday between 9am and 1:30pm. Our warehouse is located in Serris, in the 77 (Seine-et-Marne).

9. What is your return policy?

• You have 14 days from the date of receipt to return an item if it doesn’t suit you. Items must be in their original condition, unused, and in their original packaging. Please note that for safety and hygiene reasons we do not accept returns on perishable food products (such as dried fruit or candied cherries). Thank you for your understanding.

10. How do I return a product?

unused and in its original, intact packaging so it can be put back into circulation for sale. Once we receive and inspect the return, we will process your refund.

11. When will I receive my refund?

• Refunds are usually processed within 5 to 10 business days after we receive and inspect your return.

12. Can I exchange an item?

• Yes, exchanges are possible for items of equivalent value. Contact our customer service to arrange an exchange. Return shipping costs are the customer’s responsibility.

 How do I create an account on your site?

 Click “Create an account” at the top of our site, then follow the instructions to enter your personal details and create your account.

 Can I place an order without creating an account?

Yes, you can place an order as a guest. However, creating an account makes it easier to track your orders and save your information for future purchases.

 How can I contact your customer service?

You can contact us by email at contact@cocktailbarware.co.uk , by phone at 07.81.35.50.84, or via our contact form available on the site.

 Do you offer gift cards? 

Yes, we offer gift cards that you can buy online and send by email to the person of your choice.

 Do you offer promotions or special discounts?

Yes, sign up for our newsletter to receive information about our promotions and exclusive discounts.

What is the deadline to report a problem with my order after receipt?

Customers are required to check the condition and conformity of delivered products as soon as they receive them. Any claim regarding missing, damaged or non-conforming products must be submitted in writing (mail, e-mail) within a maximum of 48 hours following delivery. After this deadline, products will be deemed accepted without reservation, and no claim can be taken into account.

How does the loyalty program work?

Our loyalty program is designed to reward our regular customers. To be eligible, you must have a customer account and have made cumulative purchases totaling at least €300, regardless of how orders are split. There is no need to make a single €300 purchase — several orders can add up to reach this amount.

How are loyalty coupons calculated?

As soon as your cumulative order total reaches €300, you automatically benefit from a 5% discount on every product purchased. This discount is credited as loyalty coupons to your customer account, under “My Rewards”. For example, if you place a €100 order, a €5 loyalty coupon will be added to your account.

How do I use my loyalty coupons?

You can use your loyalty coupons on your next orders:

• You can use your loyalty balance to cover the full amount of your order if the balance is sufficient. • You can also deduct part of your order amount based on the balance available in your account. Your loyalty coupon balance will be applied automatically at checkout, according to your choice. You can check your coupon balance at any time under “My Rewards” in your customer account.

How long are my loyalty coupons valid?

Loyalty coupons have a limited validity period. Be sure to use them before they expire, visible under “My Rewards” in your customer account.