FAQ

Questions about Orders and Payments

1. How do I place an order on your site?

• Select the products you wish to buy, add them to your cart, then follow the checkout process by entering your shipping and payment information.

2. What payment methods do you accept?

•We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other specific payment methods, such as bank transfers, Apple Pay or installment payments.

3. Can I change or cancel my order after placing it?

• You can change or cancel your order within 24 hours of confirmation, provided it has not yet been shipped.

4. How can I use a discount code?

• Enter your discount code in the field provided during checkout, and the discount will be automatically applied to your order.

5. How can I get an invoice?

To download your invoice, follow these simple steps: 1. Go to your customer account on our store. 2. Access the “Order history and details” section. 3. Select the relevant order. 4. Download your invoice directly from this page.

⚠️ Claims upon receipt

In the event of a damaged parcel, missing item or non-conforming item, please contact us within 48 hours of receipt via our contact form or by email.

After this period, we cannot guarantee coverage for damage related to transport.

This does not affect your rights under the legal warranty of conformity or the right of withdrawal (14 days).

Questions about Delivery

5. What are the delivery times?

• Delivery times vary depending on your location and the carrier selected. In general, here are the estimated times based on the chosen delivery method:

• Pickup point: 3 to 5 business days.

• Colissimo: 24 to 48 hours.

• Chronopost: 24 hours.

• Géodis: 5 to 7 business days.

Please note that, although rare, delivery delays can sometimes occur beyond our control, due to issues encountered by carrier networks. Should this happen, you will be informed by email.

6. Do you deliver internationally?

• Yes, we offer delivery to several countries. Shipping costs and delivery times vary depending on the destination country.

7. How can I track my order?

•For optimal order tracking, we recommend creating a customer account so you can find all your information in one place. However, once your order has shipped, even without an account you will receive an email with a tracking number you can use to track your parcel online.

8. What happens if I’m not home when my order is delivered?

If you are not present at the time of delivery, the carrier will leave a delivery notice with instructions for picking up your parcel or scheduling a new delivery. If the parcel is returned to us due to an incorrect address or if it was not collected within the timeframe set by the carrier, additional fees may be charged for a new shipment.

8. I chose the warehouse pickup option, how does that work?

Once your order is finalized, we will contact you to arrange an appointment for you to collect your order at our warehouse.

Pickups are by appointment only, Monday to Friday between 9am and 1:30pm . Our warehouse is located in Serris, in the 77 department.

Questions about Returns and Refunds

9. What is your return policy?

• You have 14 days from the date of receipt to return an item if it does not suit you. Items must be in their original condition, unused, and in their original packaging. Please note that for safety and hygiene reasons we do not accept returns of perishable food products (such as dehydrated fruit or candied cherries). Thank you for your understanding.

10. How can I return a product?

Contact our customer service to obtain a return label. Carefully package the product and send it to the address provided. Return shipping costs are the customer’s responsibility. Please note that the item must be unused and in its original, intact packaging so it can be put back into the sales circuit. Once the return is received and inspected, we will process your refund.

11. When will I receive my refund?

• Refunds are generally processed within 5 to 10 business days after receipt and inspection of your return.

12. Can I exchange an item?

• Yes, exchanges are possible for items of equivalent value. Contact our customer service to arrange an exchange. Return shipping costs are the customer’s responsibility.

General Questions

 How do I create an account on your site?

 Click on “Create an account” at the top of our site, then follow the instructions to enter your personal information and create your account.

 Can I place an order without creating an account?

Yes, it is possible to place an order as a guest. However, creating an account lets you track your orders more easily and save your information for future purchases.

 How do I contact your customer service?

You can contact us by email at Contact@Cocktail Barware.fr , by phone at&nbsp, or via our contact form available on the site.

 Do you offer gift cards? 

Yes, we offer gift cards that you can purchase online and send by email to the person of your choice.

 Do you offer promotions or special discounts?

Yes, sign up for our newsletter to receive information about our promotions and exclusive discounts.

What is the deadline for reporting a problem with my order after receiving it?

The customer is required to check the condition and conformity of the delivered products upon receipt. Any claim regarding missing, damaged or non-conforming products must be submitted in writing (mail, email) within a maximum of 48 hours of delivery. After this period, the products will be deemed accepted without reservation, and no claim can be taken into account.

Questions about the Loyalty Program

How does the loyalty program work?

Our loyalty program is designed to reward our regular customers. To be eligible, you must have a customer account and have made cumulative purchases totaling at least €300, regardless of how the orders are split. There is no need to make a single €300 purchase; several orders can add up to reach this amount.

How are loyalty coupons calculated?

As soon as the cumulative amount of your orders reaches €300, you automatically receive a 5% discount on every product purchased. This discount is credited as loyalty coupons to your customer account, under the “My Rewards” section. For example, if you place a €100 order, a €5 loyalty coupon will be added to your account.

How do I use my loyalty coupons?

You can use your loyalty coupons on your next orders:

• You can use your loyalty balance to cover the full amount of your order if the balance is sufficient. • You can also deduct part of your order amount based on the balance available in your account. Your loyalty coupon balance will be automatically applied at checkout, according to your choice. You can check your coupon balance at any time under the “My Rewards” section of your customer account.

How long are my loyalty coupons valid?

Loyalty coupons have a limited validity period. Be sure to use them before they expire, as shown in the “My Rewards” section of your customer account.